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Consumer Information...

Our members occasionally are asked questions by their customers and members that may require referral to a financial agency. For your convenience, we have listed some regulatory contacts, as well as answers to some of the frequently asked questions.

Consumer Resources Online

OCC Consumer Advisory on Check Writing

Federal Trade Commission (FTC) Facts for Consumers on Electronic Checks [PDF Format] 

Federal Trade Commission (FTC) Facts for Consumers on Check 21 [PDF Format] 

FDIC Consumer News Features Strategies for Fighting ID Theft

Consumer Guide to Check 21 and Substitute Checks

Frequently Asked Questions About ACH


Is Your Financial Information Safe?
See Fact Sheet from the Privacy Rights Clearinghouse


Banking Regulatory Contacts

Federal Deposit Insurance Corporation
550 17th Street, NW
Washington, DC 20429
(800) 934-3342
http://www.fdic.gov
Office of the Comptroller of the Currency
Customer Assistance Center
1301 McKinney Street, Suite 3725
Houston, Texas 77010-3031
(800) 613-6743
http://www.occ.treas.gov
Board of Governors of the Federal Reserve System
20th and Constitution Avenue, NW
Washington, DC 20551
(202) 452-3693
http://www.federalreserve.gov
Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552
(202) 906-6237
(800) 842-6929
http://www.ots.treas.gov

More information, visit ElectronicPayments.org

     

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